Terms of Use.

Clique is a marketing services company that builds and operates customer acquisition systems for service businesses.

Contact:

• Web: contact form (select your topic for the fastest response)
• Mail: Clique Agency Pty Ltd, 6/14 Rothcote Ct, Burleigh Heads, QLD 4220, Australia
• ABN: 89 642 973 322

You must be at least 18 years old and able to enter into a legally binding contract to use our Services. By using the Services, you represent that this is true.

We may update these Terms from time to time. When we do, we’ll change the “Last updated” date above. If changes are material, we may also provide notice on the website or by email.

Your continued use of the Services after changes are posted means you accept the updated Terms.

All content, tools, and resources we provide are for informational and educational purposes only.

Nothing we provide is:

• Legal advice
• Financial advice
• Tax advice
• Accounting advice
• Medical or other regulated professional advice

You are responsible for consulting appropriate professionals before making decisions that could affect your business or personal situation.

We do not guarantee that you will achieve any particular results, leads, revenue, profits, or outcomes.

Any examples, case studies, testimonials, or numbers we share are illustrative only and based on specific clients or scenarios. Individual results vary and depend on factors we do not control, including but not limited to:

• Your business model, offer, margins, and pricing
• Your sales process and follow‑up
• Your team and execution
• Your market and competition
• Your ad budget and risk tolerance
• Your consistency, effort, and decisions

You accept full responsibility for your results.

For the full earnings and results disclosure, including how case studies, testimonials, and numbers we share should be interpreted, see our Earnings Disclaimer.

If you become a paying client or member, your use of our paid services may be governed by a separate written agreement (e.g., service agreement, SOW, order form). If there is a conflict between these Terms and a signed agreement, the signed agreement controls for the subject matter it covers.

The Short Version

• Free resources, nothing was paid, nothing to refund.
• DIY products (downloadable templates, one-time digital purchases), strict 7-day cooling-off from the date of purchase. After 7 days, no refunds.
• Paid Community subscription, 28-day money-back guarantee from your first signup. After 28 days, cancel anytime, no refunds on previously billed months, but no further charges.
• Recurring Service Engagements (Boardroom, Core, Playbook), governed by your signed Service Agreement. For Boardroom and Core, the Pipeline Promise provides the remedy if we miss the threshold (continued work at no fee, not a refund). Refunds are not the mechanism.
• Pass-through costs (ad spend, third-party tool subscriptions, paid traffic), never refundable. We don’t collect them; they go directly to the platform you spent with.

Full detail in each section below.

Free Resources

Scorecards, lead magnets, free guides, free trainings, blog content, newsletters, and any other resource we provide at no charge:

• No payment is collected, so no refund is applicable.
• You can stop receiving emails at any time by unsubscribing.
• You can request deletion of your data through our contact form (topic: Privacy & Data Request), see our Privacy Policy.

DIY Products (Templates & One‑Time Digital Purchases)

Examples: downloadable templates, scorecards-as-products, one-off paid trainings, course-style digital products.

3.1 Cooling-off period, 7 days, strict

You may request a full refund within 7 days of the date of purchase, no questions asked.

3.2 After the 7-day window

After 7 days, all DIY product purchases are final. We do not issue refunds for:

• Change of mind
• Failing to implement the material
• Time constraints, resource constraints, or business circumstances that change after purchase
• Realising the product covers ground you already knew
• Comparing the product to a competing offering

3.3 Why strict

DIY products are digital and delivered immediately on purchase. Once you have the material, you have access to the full framework, scripts, and templates. A short cooling-off window is fair; an extended one is exploitable.

3.4 Exceptions

If the product is materially defective (e.g., download is broken, the file is corrupt, the content is wildly different from what was advertised) we will replace, repair, or refund regardless of the 7-day window, consistent with Australian Consumer Law (see Section 9).

Paid Community Subscription

Examples: the Pipeline Tracker Community and any other recurring-fee membership we operate.

4.1 28-day money-back guarantee

If you join a paid community and decide within 28 days of your first signup that it isn’t for you, we will refund 100% of the fees paid during that 28-day window. No interrogation, no exit interview, just write to us through the contact form (topic: “Something else / General Enquiry”, subject: “Community refund request”) and we’ll process it within 5 business days.

4.2 After the 28-day window

After 28 days from your first signup, the guarantee window closes. You can still cancel anytime from your account or by contacting us, and:

• You won’t be billed again on the next renewal cycle
• Your access continues until the end of the already-paid billing period
• Previously billed months are not refunded or pro-rated

4.3 The 28-day window is one-time

The 28-day money-back applies to your first signup only. If you cancel and re-join later, you don’t get a fresh window. We grant the guarantee to let you test the community in good faith, not as a recurring escape hatch.

4.4 Misuse / abuse

We may decline a refund if there is evidence of bad-faith abuse, e.g., scraping the community content within the 28 days and then requesting a refund, or repeated cycles of join/refund/rejoin under different identities. This is rare and we apply judgment, not algorithms.

Recurring Service Engagements

Engagements include Boardroom, Core, Playbook, and any other bespoke service we deliver under a signed Service Agreement.

5.1 Governed by your Service Agreement

Refunds, cancellation, and termination terms for recurring engagements are governed by the executed Service Agreement, not by this page. If there is a conflict between this page and your Service Agreement, the Service Agreement controls for the engagement it covers.

5.2 Standard terms

Unless your Service Agreement states otherwise, our standard terms are:

• 3-month minimum term from the System Launch Date
• After the minimum: to cancel, you complete the current paid 28-day period plus one more full 28-day period, then the engagement ends
• Build / Setup fees and Onboarding fees are non-refundable once work has commenced (typically within 5 business days of the signed agreement)
• Operate / Retainer fees paid in advance are not refunded if you choose to terminate during the paid period, access continues until the period ends
• Pass-through costs (ad spend, third-party tools, paid traffic) are always non-refundable, see Section 6

5.3 Performance remedy, the Pipeline Promise

If we don’t hit the 3× threshold for new, tracked qualified quote requests during the 90-day Pipeline Promise window, the remedy is continued work at no additional Build or Operate fee until the threshold is met or the engagement ends by mutual agreement, not a refund. Full terms at /pipeline-promise/.

5.4 Mutual termination for cause

Either party may terminate immediately if the other materially breaches the Service Agreement and fails to cure within a reasonable period after written notice. Refunds in those scenarios, if any, are determined by the Service Agreement and applicable law.

Pass‑Through Costs

Pass-through costs are amounts you pay directly to a third party for services we run on your behalf. Examples:

• Paid advertising spend (Google Ads, Meta Ads, LinkedIn Ads, etc.)
• Third-party SaaS subscriptions you authorise (CRM, call-tracking, analytics, scheduling tools)
• Vendor and contractor fees we arrange on your behalf

These funds do not pass through our accounts; they are billed directly by the platform to a payment method you control, or invoiced to you by the third party. We do not refund pass-through costs under any circumstances, we don’t hold them, and we can’t recall them.

If you believe a third party has billed you incorrectly, raise the dispute with that third party directly. We will help you navigate the dispute where reasonably possible.

How To Request A Refund

To request a refund:

• Current clients with a 1:1 engagement: raise it through your client dashboard support channel, or directly with your Account Lead.
• Community members / DIY product purchasers: use our contact form with the topic “Something else / General Enquiry” and the subject line “Refund request, [product/community name]”.

Please include:

• The name and email address used at purchase
• The approximate purchase date and order/receipt reference if you have it
• A short note of which tier you’re requesting under (e.g., “28-day community guarantee”, “7-day DIY cooling-off”)

7.1 Timing & method

Eligible refunds are processed within 5 business days of approval. Refunds are returned to the original payment method. Transit time to your statement depends on your bank or card issuer (typically 3–10 business days).

Billing Disputes & Chargebacks

If you believe you’ve been billed in error, e.g., a charge appears you don’t recognise, a duplicate charge, an amount that doesn’t match what you agreed, please contact us before initiating a chargeback with your bank.

8.1 30-day window to raise a billing concern

You have 30 days from the date of the charge to raise a billing concern with us. Use our contact form (topic: “Something else / General Enquiry”, subject: “Billing concern”). We’ll investigate and respond within 5 business days.

8.2 Chargebacks

If you initiate a chargeback without contacting us first, or while we are actively investigating a concern you raised, we reserve the right to:

• Suspend access to the product, community, or engagement pending resolution
• Submit evidence to your card issuer / bank disputing the chargeback
• Recover any chargeback fees the payment processor passes through to us
• Decline future purchases from the same person or business

A chargeback isn’t the same as a refund. We’d rather resolve issues directly.

Consumer Law Rights

Nothing in this Policy overrides rights you have under mandatory consumer protection law, including the Australian Consumer Law (Competition and Consumer Act 2010), and equivalent legislation in your jurisdiction.

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product or service is:

• Not of acceptable quality
• Not fit for the purpose we told you it was for
• Not matching its description or sample

Where mandatory consumer rights apply, they apply, this Policy describes our position above and beyond those rights, not below them.

Related Policies

The following standalone documents form part of these Terms by reference, and apply to the offer they describe:

• Pipeline Promise, our service-level performance commitment for 1:1 client engagements (Core, Boardroom). Not an income guarantee. Remedy is continued work at no fee, not a refund.
• Earnings Disclaimer, the long-form version of how to interpret any results, case studies, or testimonials we share.
• SMS Terms, how our text-message program works, including consent, frequency, and how to opt out (STOP). Applies if you provided your mobile number.
• DMCA Policy, how copyright takedown notices are handled for material on our website and in our community.

Subject to these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to:

• Access and use our website and publicly available content for your own internal business use; and
• Use downloadable resources (checklists, scorecards, etc.) we explicitly provide for that purpose, for your own internal business use.

You may not:

• Copy, reproduce, distribute, modify, or create derivative works from our content except as explicitly allowed
• Sell, sublicense, or commercially exploit our content, tools, or frameworks
• Represent our content as your own or remove any copyright/branding

All rights not expressly granted are reserved by Clique.

If you submit or upload content (e.g., messages, comments, data, feedback) through our forms, communities, or other channels (“User Content”):

• You grant us a non‑exclusive, worldwide, royalty‑free license to use, reproduce, modify, and display that content for the purposes of operating and improving the Services, and (if anonymized or with your consent) for marketing and case studies.
• You represent that you have the right to share that content and that it does not infringe anyone else’s rights.

You agree not to use the Services to:

• Violate any law or regulation
• Harass, threaten, or abuse others
• Upload or transmit viruses, malicious code, or anything that could disrupt systems
• Attempt to gain unauthorized access to our systems or data
• Scrape, crawl, or use bots to extract data without our express consent

We may, at our sole discretion, remove or restrict access to any content or user we believe violates these Terms or harms the business, clients, or others.

Our Services may contain links to third‑party websites, tools, or services.

• We do not control or endorse these third parties.
• We are not responsible for their content, policies, or practices.
• Your use of third‑party services is at your own risk and governed by their terms and privacy policies.

All content we create or provide, including but not limited to:

• Text, scripts, videos, graphics, logos, icons
• Tools, frameworks, scorecards, templates, SOPs, and processes
• Trademarks and branding

…are owned by or licensed to Clique and are protected by copyright, trademark, and other intellectual property laws.

You acquire no ownership rights by using the Services.

To the maximum extent permitted by law:

• The Services are provided “as is” and “as available”.
• We make no warranties or representations, express or implied, about the Services, including but not limited to fitness for a particular purpose, accuracy, or non‑infringement.
• We do not warrant that the Services will be uninterrupted, error‑free, secure, or free from harmful components.

You use the Services at your own risk.

To the maximum extent permitted by law:

• Clique, its directors, employees, contractors, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, data, or business opportunities arising out of or related to your use of the Services.
• Our total aggregate liability for any claim arising out of or relating to the Services or these Terms is limited to the amount (if any) you paid us for the Services giving rise to the claim in the 3 months preceding the event.

Some jurisdictions do not allow certain limitations of liability; in those cases, our liability is limited to the minimum extent permitted by law.

You agree to indemnify and hold harmless Clique, its directors, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any law or rights of a third party

These Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles.

You agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the courts of Queensland, Australia, and you consent to their jurisdiction.

We may suspend or terminate your access to the Services, in whole or in part, at any time and for any reason, including if we reasonably believe you have violated these Terms.

Upon termination:

• Your right to use the Services ends immediately.
• Certain provisions that by their nature should survive (e.g., intellectual property, disclaimers, limitations of liability, indemnity) will continue to apply.

• Entire agreement: These Terms, together with any specific service agreements, are the entire agreement between you and Clique regarding the Services.
• Severability: If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
• No waiver: Our failure to enforce any right or provision is not a waiver of that right or provision.

If you have questions about these Terms, contact us:

• Web: contact form
• Mail: Clique Agency Pty Ltd, 6/14 Rothcote Ct, Burleigh Heads, QLD 4220, Australia
• ABN: 89 642 973 322